About Coquet Cottages
About Coquet Cottages
Established in 1998, Coquet Cottages is a family-run holiday letting agency with over 130 unique privately owned luxury holiday properties in Northumberland, all located in the very best locations to maximise your experience of beautiful Northumberland.
Coast and countryside, all of our cottages are centrally placed for exploring the whole of Northumberland, including the Heritage Coast, the Cheviot Hills and Coquet Valley, the Borders and the National Park, as well as Newcastle and Gateshead, Durham and in fact, the whole of the North East of England, or ‘Northumbria’ as it is more correctly known.
Of the self catering cottages you will find on our website, we own some of them ourselves, with others belonging to friends who share the same ethos and values as ourselves and have extremely high standards in both the interior design and the overall quality and presentation of their luxury cottages. We know each property intimately, so can answer any queries you may have in order to ensure your chosen cottage is perfect for you and your fellow guests.
Our Reputation for Quality and Outstanding Customer Service
Established for over 20 years, our reputation has been built on providing exceptionally high quality, immaculately clean and luxurious self-catering cottages to create holidays that are truly memorable. We know how important it is for your accommodation to be perfect – otherwise how can you possibly have a good holiday? We pay great attention to detail and provide many special touches that you won’t find in the majority of self-catering cottages.
Amongst scores of Gold Awards we’ve won from VisitEngland and Quality in Tourism for the exceptional quality of our cottages and the impeccable service we provide, Coquet Cottages are also proud to have been awarded the accolade of ‘Accommodation of the Year’ in 2016 by Living North, ‘Best Holiday Home in Europe’ by the European Holiday Home Assocation for our Coquet View, and our Pottergate Tower was a finalist too!
We also pride ourselves and have an excellent reputation for welcoming dogs to our luxury cottages – something that anyone with a dog who’s tried to find luxury accommodation will tell you is pretty hard to find! We believe you shouldn’t compromise on quality just because you have a dog. If you have a beautiful home and you don’t allow your dog to jump all over your own furniture, then why shouldn’t you be able to stay in a luxury holiday cottage? Clearly we want our luxury holiday cottages to stay that way, so we do have house rules for dogs, but if your own home is respected then we welcome you and your dog to respect ours in the same way.
Our luxury cottages are extremely well-maintained, each having either its own dedicated housekeeper or housekeeping team, or lovingly cared for by its owner. The majority of our staff and our owners have been with us for many years and every one of them takes great pride in the cleanliness and presentation of their cottage, with their aim being for you to have a relaxing and memorable holiday.
How we work
We don’t use a call centre, we are a happy team of just 7, highly knowledgeable ‘locals’ who know all the intricacies of the cottages in our portfolio and we’re passionate about Northumberland, both as our home and as a fantastic holiday destination for our guests. We work together in our office in beautiful Warkworth village in central Northumberland.
We know all of our cottages intimately, and the areas in which they’re located, so can answer most queries, but if you have a really difficult query, we can find out the answer for you quickly.
We enjoy speaking to and getting to know all of our guests so that we can be sure we’re fully meeting your expectations and needs. We want you to enjoy your holiday in Northumberland and feel at home in your cottage, and we want you to return home with wonderful memories of a very special holiday in a very special part of the country.
Of course we hope you’ll return for another holiday with us, but our priority is to send you home happy and relaxed, simply feeling that you’ve had a very special holiday in a very special part of the world!
We’re very proud of the fact that we have the highest proportion of Gold Award winning cottages of any cottage letting agency in the UK, in fact, over 70% of the cottages in our portfolio have been awarded Gold Awards!
We were also delighted to have won the accodade of ‘Self Catering Accommodation of the Year’ in 2016 at the Living North Awards.
In 2017 we were incredibly honored when our Coquet View was awarded ‘Best Holiday Home in Europe’ by the European Holiday Home Association, and at the same time our unique and historic Pottergate Tower was a finalist.
Award Winning Cottages
Unlike some self catering cottages, here at Coquet Cottages our cottages maintain the same high standard throughout the letting year, not just for the one week of the year they are inspected! So you will experience the same high quality whatever time of the year you stay.
When a new cottage joins us, it will already be furnished and equipped to a minimum of 4 Star Quality Standard, and will be formally assessed at the next grading. Until then, it will be labelled ‘Awaiting Grading’, but rest assured that it already meets our minimum quality standard during this time and once assessed, it will be graded either 4 Star or 5 Star.
In addition to this, a large proportion of our cottages have been awarded Visit England Gold Awards, a very special accolade reserved for the very best self catering cottages in Britain, and our Swansdown has even been awarded a prestigious Rose Award. This highly coveted distinction recognises the outstanding level of customer service and attention to detail provided to our guests at Swansdown.
Coquet Cottages has also been awarded a prestigious ‘Certificate of Excellence’ by TripAdvisor for every year since the accolade was introduced.
Fancy a chat?
If you want to find out more, or would like us to evaluate your holiday cottage for potentially joining us, call and ask for our Client Services Director, Stephanie. If you have any photos of your cottage you can email to us which will help in our evaluation, please email them to us with any supporting information and of course include contact details.