Frequently Asked Questions

Will I receive directions to find the property?

Along with your receipt for payment in full, you will receive directions via email to the property you have booked. There is also a link on each cottage web page to Multimap, where you can enter your postcode and it will give you detailed directions from your home to the property.

Where do I pick up the keys?

You will receive instructions for collection of the keys with the directions to your holiday property.  These are provided alongside your receipt for payment via email. We use keysafes at all of our properties requiring an access code, which you will be provided with alongside directions.

What time can we arrive and when do we have to leave?

At the majority of our properties the entry time is 4pm on the day of your arrival, however at some properties this may be a little earlier or later, so please check on your Arrival Instructions document, which is emailed to you after you have paid in full for your holiday.

Departure time for most properties is 10am on the day of your departure, when our housekeeper will arrive to prepare the property for the next guests. However, some properties may have different times – although if different, will not be earlier than 10am.

Please do not arrive sooner than the stated arrival time, as we require the whole ‘changeover’ period – ie. the time between the last guests leaving in the morning and your arrival – to thoroughly clean and prepare the property for you and deal with any maintenance issues that may have arisen.  You will not be permitted entry until the agreed arrival time, which as stated above will usually be 4pm unless stated differently in the Arrival Instructions document.