Frequently Asked Questions
Can I bring my dog?
Most of our properties welcome one dog, some can accommodate two and some can accommodate three. Find out more on our Dogs are Welcome webpage.
When using our search facility, you can search for properties which welcome 1, 2 or 3 dogs, which is by far the easiest way to only see properties that welcome dogs.
However whilst we very much welcome well behaved pets to our lovely cottages, they wouldn’t stay lovely for very long unless we imposed a few ‘house rules’ for them, this way we can ensure that all guests – with or without a dog – can enjoy their stay without having their holiday marred by problems left by a previous dogs’ stay.
So, here are our house rules for dogs:
Dogs must be at least 1 year old to stay in our cottages and be fully house-trained.
Dogs are not permitted in the bedrooms, specifically NOT permitted on the beds under any circumstances, nor are they permitted on any other furniture. If they sleep on the bed with you at home or you let them on the sofa and expect to do the same on holiday then regretably our holiday properties are probably not right for you. We’ll charge for extra cleaning if a dog is found to have been on any of our furniture. Using a blanket is not acceptable as it provides no protection against the dog aroma or hairs transferring to the soft furnishings. Please bear in mind that the guests staying immediately after you may not have a dog and will not appreciate being able to smell yours or find stray dog hairs in unacceptable places. Our cleaning standards are very high but we only have a few hours to resolve such issues, so it’s important we take steps to ensure these issues are prevented.
Dogs are not permitted to be left unattended in our holiday properties without the consent of the owner of the property and it’s confirmed in writing via email or text. If your dog is crated, permission is more likely to be granted if the property is detached with no near neighbours.
Dogs must be clean before entry to our properties, especially if wet or muddy. Many (but not all) of our cottages provide a dog towel and either a hosepipe or bucket to help you keep them clean, but please don’t rely on these being available, remember to bring your own dog towel please.
Dogs are not permitted to cause any nuisance to neighbouring properties. If found to be barking excessively or let off lead and not under your complete control, you may be asked to leave if you are unable to control them and they are causing a nuisance of any kind.
If any damage or staining occurs inside or outside of the property, you will be charged for whatever costs are incurred to restore the property to the clean and undamaged condition it was in when you arrived.
If your dog is moulting or leaves lots of dirty paw marks on the floors, this should be cleaned up before your departure. Your will be charged for the extra cleaning costs. Any such costs will be deducted from the Good Housekeeping Bond, if no bond has been arranged, you will be sent an invoice.
I have a dog, is there a charge?
Yes, we charge £20 per holiday for each dog at most of our cottages.
We have strict booking conditions relating to the acceptance of dogs to our properties however. When placing a booking with us you are deemed to have accepted our booking conditions and agree to them. The person who books the holiday and is listed as the lead-guest is fully responsible for the care of the property. If any excessive cleaning is required or damaged sustained to any part of the property or contents, the expense incurred to reinstate the cottage to the same clean undamaged state it was when you arrived will be passed on to you directly from the owner of the property for settlement. Where a Good Housekeeping Bond has been arranged, the cost will be deducted from this.
We provide a little treat for your dog on arrival, some poop bags, a towel to use for dirty paws and a water bowl. At certain properties we can also provide dog beds upon request for a rental charge of £10 per holiday and can also provide a dog-sitting service if required, as dogs are not permitted to be left in the property unattended at any time. See our Dogs are Welcome page for more details.
If you change your mind after booking and decide not to bring your dog, if you notify us before your holiday is paid in full, we can remove the charge from your balance. If you have paid in full however we are regretably not able to provide a refund.