Frequently Asked Questions
Do I need to pay a security bond for my holiday?
Most of our properties require a Good Housekeeping Bond to be arranged prior to your stay. We offer guests the option of paying either a non-refundable damage ‘waiver’ or a refundable security deposit. Please read more information on our Property Care page for full details.
How much deposit is required?
We require a deposit of 30% of the total holiday cost to secure your holiday dates. A £28 booking fee is payable with the deposit.
The remaining balance is required to be settled on or before 2 calendar months prior to your holiday start date. You are welcome to pay in full at the time of booking or settle your balance at any time up to the due date.
Bookings made within 2 calendar months of the holiday commencement date are required to be paid in full.
My holiday is due to start in less than a couple of months time, do I still send a deposit?
If your holiday is due to start within 2 calendar months of the date of booking, the full amount is payable.
How do I pay?
You can pay by credit or debit card, or by bank transfer.
Credit and debit card payments can be made online or over the telephone. There is no fee for accepting payment. We accept Visa, Visa Debit, Mastercard and American Express cards.
Our bank account details for bank transfers are:
Sort code: 30-93-71
Account no: 73952968
Are there any charges for paying by credit card?
There is no surcharge for paying by credit card or any other method.
I have a dog, is there a charge?
Yes, we charge £20 per holiday for each dog at most of our cottages.
We have strict booking conditions relating to the acceptance of dogs to our properties however. When placing a booking with us you are deemed to have accepted our booking conditions and agree to them. The person who books the holiday and is listed as the lead-guest is fully responsible for the care of the property. If any excessive cleaning is required or damaged sustained to any part of the property or contents, the expense incurred to reinstate the cottage to the same clean undamaged state it was when you arrived will be passed on to you directly from the owner of the property for settlement. Where a Good Housekeeping Bond has been arranged, the cost will be deducted from this.
We provide a little treat for your dog on arrival, some poop bags, a towel to use for dirty paws and a water bowl. At certain properties we can also provide dog beds upon request for a rental charge of £10 per holiday and can also provide a dog-sitting service if required, as dogs are not permitted to be left in the property unattended at any time. See our Dogs are Welcome page for more details.
If you change your mind after booking and decide not to bring your dog, if you notify us before your holiday is paid in full, we can remove the charge from your balance. If you have paid in full however we are regretably not able to provide a refund.
My booking is for business purposes, can I reclaim the VAT?
The vast majority of our property owners are not registered for VAT, so this is not included in the rent. However the following properties do have VAT included, which you should be able to reclaim if your trip is business-related. Please ask us for a separate invoice with the VAT breakdown included, if this is required.
Lane End Cottage