Frequently Asked Questions

What happens if something goes wrong on my holiday and maintenance is required in the property?

Contact details for the owner, or their caretaker or manager, are provided in the Guest Information File in each property. Please use these contact details to report any maintenance problems encountered and full endeavours will be made to resolve the problem as quickly as possible.  You are advised to leave the door key in the keysafe if you leave the property, so the owner’s maintenance people can gain access in your absence to resolve the problem.  If you do not agree to or allow access to maintenance personnel to resolve an issue being experienced, then you are deemed to not require any assistance and no complaint will be entertained as a result.