Frequently Asked Questions
What happens if something goes wrong on my holiday and maintenance is required in the property?
Contact details for the owner, or their caretaker or manager, are provided in the Guest Information File in each property. Please use these contact details to report any maintenance problems encountered and full endeavours will be made to resolve the problem as quickly as possible with the least interruption to your holiday. You are advised to leave the door key in the keysafe if you leave the property, so the owner’s maintenance people can gain access in your absence to resolve the problem.
We’re sure you will agree that it’s fair and entirely reasonable that if you don’t report a problem promptly and give the owner the opportunity to rectify it during your stay, so that your holiday can continue with the problem resolved, or won’t allow access to maintenance personnel to resolve a problem being experienced, then no complaint can be entertained after the event as a result.