Master Cancel Flexible Cancellation
Book with Confidence Risk Free Cancellation
All bookings placed from 10 June 2020 for arrivals from 1 August 2020 onwards are protected by our Master Cancel programme
Master Cancel offers you the confidence to book knowing that if you have to cancel for unforeseen circumstances, you can cancel up to and including 2 days before the check-in date to receive a full refund of your accommodation costs.
- You can cancel up to and including 2 days before the check-in date for a FULL REFUND of your accommodation costs (the booking fee and any other administration fees are not refundable).
- Book with confidence, knowing that if you cancel for unforeseen circumstances you will be refunded your accommodation cost.
- No forms to fill in, no doctor’s notes or any evidence required.
- Simply notify us by email that you wish to cancel and you will be reimbursed on the date of the last day of the cancelled holiday.
Do I have to give a reason for cancelling?
Yes but the only circumstances where you would not be refunded are those listed below in ‘Is there any scenario not covered by Master Cancel’ You can cancel up to and including 2 days before the check in date. There are no forms to complete and we do not need any evidence such as doctor’s notes. We do require written notice of cancellation by email from you, it must be from the email address used to make the booking, sent to email@example.com and acknowledged by us by return email.
What if I want to cancel more than 60 days before arrival?
If a booking is cancelled by the Customer 2 days or more before the check-in date of the holiday a refund will be made of the total amount paid less booking fees. The booking fees can include administration or cancellation fees that have already been charged and listed on the booking summary. The refund will be processed once the cancellation is confirmed. The Agent is unable to refund the cost of any Booking and Administration Fees associated with the booking.
Please allow up to 7 working days for the refund to be issued by the Agent. Card payments may take longer to credit your account which is entirely outside of the Agents’ control. The Agent is only able to process refunds to the original payment method made by the Customer. The Agent will attempt to relet the original dates of the cancelled booking. Cancellations submitted by the Customer 61+ days before the arrival date of the Cancelled booking are not subject to Master Cancel Coverage terms and conditions.
What if I want to cancel less than 2 days before arrival?
In this case our standard cancellation policy applies. We will make the dates available to be re-booked and if they do re-book, we will provide a refund of your holiday accommodation cost equal to the rental rate of the new booking – so be aware that your refund could be less than the rate you paid if only a portion of your holiday duration was re-booked or the dates were discounted to attract a last minute booking, and the refund will be less the booking fee and £75 cancellation fee. If the dates are not re-booked we are unable to provide a refund.
How do I cancel my booking?
We require written notice of cancellation by email from you and it must be from the email address used to make the booking and sent to firstname.lastname@example.org. We will ask for a reason but you do not have to provide any evidence such as a doctors note, just clearly tell us you wish to cancel and we will take it from there.
How much will I receive if I have to cancel with Master Cancel?
You will receive 100% of the payment you made to us less the booking fee.
How soon will I receive my refund when claiming under Master Cancel?
You will receive your refund within 24 hours of the final day of the holiday that has been cancelled.
I already have a booking with you, am I covered by Master Cancel?
If your booking was placed prior to 10 June 2020 it is not covered by Master Cancel and our standard cancellation policy applies. See full details on our booking conditions webpage.
If your holiday commences prior to 1 August 2020 your booking is not covered by Master Cancel and our standard cancellation policy applies, see full details on our booking conditions webpage.
I have a booking that was deferred from this year to a future date, is it covered by Master Cancel?
No, unfortunately not, because the booking was placed prior to the insurance being made available to us on 10 June 2020. This is an insurance regulations rule and it’s not possible to add the cover onto these bookings. If a voucher is used to book a holiday, which was issued as part of the cancellation of a holiday booked prior to 10th June 2020 or the original holiday date was prior to 1st August 2020, Master Cancel is not able to be offered on that holiday.
Is COVID-19 included?
Yes, whether you are unfortunately ill or a member of your party is, or you do not wish to risk travelling, whether you are isolating or if there is a government lockdown that prevents you travelling to the property, Master Cancel will cover the booking.
Can I choose to not have Master Cancel on my booking?
No, Master Cancel is applied to all bookings placed from 10 June 2020 onwards for holidays commencing anytime on or after 1 August 2020.
Is any scenario not covered by Master Cancel?
The following instances are not covered by Master Cancel:
- War, civil war, invasion of foreign enemies, war-like activities (whether or not there is a declation of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
- Acts of terrorism committed for political, religious, ideological, or similar purposes;
- Actions intended to prevent any of the above.
- Nuclear radiation or radioactive contamination.
If you have any specific query not covered by the above, please email or call us on 01665 710 700.