Master Cancel Flexible Cancellation
Book with Confidence Risk Free Cancellation
All bookings placed from 10 June 2020 for arrivals from 1 August 2020 onwards are protected by our Master Cancel programme
Master Cancel offers you the confidence to book knowing that if you have to cancel – for any reason – between 60 and 2 days before your holiday you will receive a full refund of your accommodation costs.
- You can cancel, without giving a reason, between 60 and 2 days prior to arrival for a FULL REFUND of your accommodation costs.
- Book with confidence, knowing that if you cancel for any reason, you will be refunded your accommodation cost.
- No forms to fill in, no doctor’s notes or any evidence required – cancel for any reason.
- Simply notify us by email that you wish to cancel and you will be reimbursed within 7 days.
Do I have to give a reason for cancelling?
No, you can cancel for any reason within 2-60 days of your arrival date. There are no forms to complete and we do not need any evidence such as doctor’s notes. We do require written notice of cancellation by email from you and it must be from the email address used to make the booking and sent to firstname.lastname@example.org.
What if I want to cancel more than 60 days before arrival?
Master Cancel does not cover cancellations made more than 60 days before the arrival date. You need to provide written notice that you wish to cancel your booking via email, and the email must come from the email address used to make the booking, registered on the booking record. It must be sent to as at email@example.com.
If you have only paid a deposit, you will not be required to pay your final balance. We will make the dates available to be re-booked. If they are re-booked, we will be able to provide you with a refund of your deposit paid less the booking fee and less £75 cancellation fee. If the dates aren’t re-booked, we will be unable to provide a refund.
What if I want to cancel less than 2 days before arrival?
We will make the dates available to be re-booked and if they do re-book, we will provide a refund of your holiday cost equal to the rental rate of the new booking – so be aware that your refund could be less than the rate you paid if only a portion of your holiday duration was re-booked or the dates were discounted to attract a last minute booking, and the refund will be less the booking fee and £75 cancellation fee. If the dates are not re-booked we are unable to provide a refund.
How do I cancel my booking?
We require written notice of cancellation by email from you and it must be from the email address used to make the booking and sent to firstname.lastname@example.org. You do not have to provide a reason or any evidence such as a doctors note, just clearly tell us you wish to cancel and we will take it from there.
How much will I receive if I have to cancel within the 2-60 day period to be eligible for Master Cancel?
You will receive 100% of the payment you made to us less the booking fee.
How soon will I receive my refund when claiming under Master Cancel?
You will receive your refund within approximately 7 days of cancelling, in most cases it will be within a day or two.
I already have a booking with you, am I covered by Master Cancel?
If your booking was placed prior to 10 June 2020 it is not covered by Master Cancel and our standard cancellation policy applies. See full details on our booking conditions webpage.
If your holiday commences prior to 1 August 2020 your booking is not covered by Master Cancel and our standard cancellation policy applies, see full details on our booking conditions webpage.
I have a booking that was deferred from this year to a future date, is it covered by Master Cancel?
No, unfortunately not, because the booking was placed prior to the insurance being made available to us on 10 June 2020. This is an insurance regulations rule and it’s not possible to add the cover onto these bookings.
Is COVID-19 included?
Yes, you don’t have to provide a reason for cancelling, whether you are unfortunately ill or a member of your party is, or you do not wish to risk travelling, whether you are isolating or if there is a government lockdown that prevents you travelling to the property, Master Cancel will cover the booking.
Can I choose to not have Master Cancel on my booking?
No, Master Cancel is applied to all bookings placed from 10 June 2020 onwards for holidays commencing anytime on or after 1 August 2020. The cost is integrated in the rental rate and it’s not possible to choose not to take it.
Is any scenario not covered by Master Cancel?
The following instances are not covered by Master Cancel:
- War, civil war, invasion of foreign enemies, war-like activities (whether or not there is a declation of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
- Acts of terrorism committed for political, religious, ideological, or similar purposes;
- Actions intended to prevent any of the above.
- Nuclear radiation or radioactive contamination.
If you have any specific query not covered by the above, please email or call us on 01665 710 700.